By Published On: 22 Sep 2021

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A range of service enhancements are rolling out across the ultra-luxury Seabourn fleet as it returns to service. From food and beverage, to production shows and even housekeeping Seabourn are elevating the on board experience.

Indeed, Seabourn have spent the last 18-months developing new and enhanced services across eight different areas. These include culinary, entertainment, housekeeping, embarkation, technology, safety, mustering and embarkation.

“We are always thinking of new and more innovative ways to ensure we provide the best luxury hospitality experience to our guests.”

Gerald Mosslinger – Seabourn senior vice president of Guest Operations.

Culinary

Already renowned for their outstanding cuisine, Seabourn’s chefs have now developed 300 new recipes, as well as new culinary offerings. These will be available across the day in the various dining venues.

Thomas Keller's Caesar Salad is prepared table side.
Thomas Keller’s Caesar Salad is prepared table side.

In addition, the Seabourn service enhancements will see the bar – known as The Club – get a revamped cocktail hour and a new menu of small bites that change daily.

Entertainment

Seabourn have also developed new and enhanced entertainment experiences. Most notably, two exciting new production shows. There is Latin Quarter (on Seabourn Ovation) which showcases the dances and music of Latin America, as well as Serenade, a classical concert on deck during sail away events.

Couples dance at the Seabourn Serenade sail away party on the open decks.
Enjoy the Seabourn Serenade sail away on the open decks.

Housekeeping included in Seabourn service enhancements

Seabourn are also enhancing housekeeping across all suite categories. Now a two-person team consisting of a Suite Host and a Suite Attendant will service each room. Previously, a single Suite Stewardess took care of each room.

The change aligns Seabourn more closely with the housekeeping teams of other luxury cruise lines.

Seabourn service enhancements will see the Suite Stewardess replaced by a Suite Host and Suite Attendant.
Seabourn will have a Suite Host and Suite Attendant to service each room.

The new Seabourn Source app

View the days events, order ahead for a coffee from the Seabourn Square, or make a restaurant reservation from the new Seabourn Source app. Available for iPhone and Android devices, the app will also give guests access to their digital boarding pass to expedite embarkation.

In addition, the new app will let guests track port arrival and departure times as well as make shore excursion bookings.

Faster embarkation with mBark

The Seabourn service enhancements have extened to the embarkation process. Check-in has now been simplified and automated with “mBark”, enabling guests to get from the curbside to the ship faster.

mBark includes a mobile boarding pass with a dedicated check-in time. Guests simply scan the electronic boarding pass at the terminal, before proceeding on board where their suite will be ready and waiting for them.

e-Mustering

Seabourn have dispensed with the traditional muster drill in favour of a electronic muster. Now, guests will complete the safety briefing from their suite by watching the mandatory safety video on the TV.

This is a similar procedure to that followed by other cruise operators like Holland America Line. However, guests must also visit their dedicated muster station at least 30-minutes before departure to familiarise themselves with its location and get additional safety information.

Free Wi-Fi part of the Seabourn service enhancements

As we’ve previously reported, Seabourn now offer complimentary wi-fi for all guests. Everyone gets unlimited minutes for at least one device. The complimentary service is perfect for browsing the internet, retrieving email or social media. In addition, a paid high-speed wi-fi service is also available for streaming media.

A woman sends message using a Seabourn internet package.
Enjoy free wi-fi on your next Seabourn cruise.

Enhanced health and safety

Seabourn have implemented enhanced COVID-protocols to protected the health and safety of guests. These include pre-cruise testing, verification of vaccination status, onboard screening, enhanced levels of cleaning and air filtration.

For more information about the Seabourn service enhancements visit the Seabourn website.

About the Author: Jason Kerr

Jason is the founder and Managing Editor of The Luxury Cruise Review. He has a passion for travel, a weakness for espresso coffee and a love of Greek cuisine.

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